Last Updated: 7 April 2025
1. Introduction
At 10am Digital, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
2. Who We Are
10am Digital is an Australian-based digital marketing agency offering services including social media management, SEO, content creation, paid advertising, and website strategy.
3. What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Business name and ABN
- Contact details (email, phone number, address)
- Website and social media links
- Billing and payment information
- Information about your business and marketing goals
- Information you provide through our contact forms, consultations, or surveys
We may also collect non-personal information such as website analytics data via cookies and tracking tools (e.g., Google Analytics, Facebook Pixel).
4. How We Collect Personal Information
We collect personal information when you:
- Contact us through our website, email, or phone
- Sign up for our services or newsletters
- Fill out a contact form or request a quote
- Attend our webinars, events, or workshops
- Interact with us on social media
- Apply for a job or work with us as a contractor
5. Why We Collect and Use Your Information
We collect and use your information to:
- Provide and manage our digital marketing services
- Communicate with you about your projects or inquiries
- Send marketing updates or newsletters (you can opt out anytime)
- Improve our website, services, and customer experience
- Process payments and invoices
- Comply with legal obligations
6. Disclosure of Personal Information
We may disclose your personal information to:
- Our team members and contractors (who are bound by confidentiality agreements)
- Third-party service providers (e.g., email marketing platforms, payment processors)
- Legal or regulatory authorities if required by law
We will never sell or rent your personal information.
7. Storage and Security
Your personal information is stored securely using industry-standard measures to prevent misuse, loss, or unauthorised access. We retain personal information only for as long as necessary for the purposes outlined in this policy.
8. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete. Contact us at the details below to make a request.
9. Cookies and Website Analytics
Our website uses cookies and third-party tools (e.g., Google Analytics, Facebook Pixel) to understand how users interact with our site. You can manage cookie preferences through your browser settings.
10. International Data Transfers
Some third-party services we use may store data outside Australia (e.g., in the United States or Europe). We ensure these providers have adequate data protection measures in place.
11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.
12. Contact Us
For questions, feedback, or privacy-related requests, please contact:
10am Digital
Email: [email protected]
Phone: 1300 368 759
Website: https://10amdigital.com.au
Address: Ipswich, QLD, Australia